Klaipeda District Tourism Information Center

Terms of use

1. General provisions

1.1. These rules for the purchase and sale of goods (hereinafter the "Rules"), upon their acceptance by the Buyer (after getting acquainted with the Rules and ticking the box next to the statement "I agree with the rules of the e-store"), are a binding legal document for the parties, which determine the rights and obligations of the Buyer and the Seller, the conditions for purchasing and paying for goods, the order of delivery and return of goods, the responsibilities of the parties and other provisions related to the purchase and sale of goods in this online store.

1.2. The seller reserves the right to change, amend or supplement the Rules at any time, taking into account the requirements established by legal acts. The registered Buyer will be informed about any changes, corrections or additions when logging in to the "Klaipedosrajonas.lt" page and, in order to shop in this online store, will have to accept the modified Rules again.

1.3. The online store "Klaipedosrajonas.lt" trades only in the territory of the Republic of Lithuania.

1.4. The following have the right to buy in our online store:

1.4.1. effective natural persons, i.e. persons who have reached the age of majority, whose capacity is not limited by court order;

1.4.2. minors between the ages of fourteen and eighteen, only with the consent of their parents or guardians, except in cases where they dispose of their income independently;

1.4.3. legal entities;

1.4.4. authorized representatives of all the above-mentioned persons.

1.5. By accepting the Rules, the buyer confirms that, based on the Rules 1.4. point, he has the right to buy goods in the "Klaipedosrajonas.lt" online store.

1.6. By accepting the Rules, the Buyer confirms that he agrees that the instruction(s) of the ordered product(s) in Lithuanian, at the Seller's discretion and in case of technical possibilities, can only be provided in accordance with Rule 2.2. to the e-mail address specified by the Buyer, by sending the Buyer an active link to this information during the preparation of the ordered product(s).

2. Protection of personal data

2.1. The Buyer can order goods in the "Klaipedosrajonas.lt" online store in three ways:

2.1.1. by registering on this website, entering your registration name and password;

2.1.2. without registering on this website.

2.1.3. by logging into the already created account and confirming your data.

2.2. When ordering goods, the buyer both 2.1.1. , 2.1.1. and 2.1.2. In the manner provided in the clauses of the rules, in the relevant information fields provided by the Seller, the personal data necessary for the proper fulfillment of the goods order must be indicated: name, surname, delivery address of the goods, telephone number and e-mail address.

2.3. By approving these Rules, the buyer agrees that 2.2. his personal data referred to in point would be processed in the "Klaipedosrajonas.lt" electronic store for the sale of goods and services, for the purposes of analysis of the Seller's activities and direct marketing.

2.4. The Buyer, agreeing to have his personal data processed for the purpose of selling goods and services in the Seller's online store, also agrees to send informational messages to the e-mail address and phone number specified by him, which are necessary to fulfill the order for goods.

2.5. The buyer, who does not want his e-mail address to be processed for the purpose of direct marketing, must inform about this by e-mail. by mail info@Klaipedosrajonas.lt

2.6. The Seller confirms that the personal data specified by the Buyer will be processed only for the purposes of selling goods and services in the "Klaipedosrajonas.lt" e-store, analyzing the Seller's activities and direct marketing (except for cases where the Buyer notifies in accordance with the procedure specified in Clause 2.5 of the Rules that he does not wish his personal data to be processed for the purpose of direct marketing). The Seller undertakes not to disclose the Buyer's personal data to third parties, with the exception of the Seller's partners providing goods delivery or other services related to the proper fulfillment of the Buyer's order. In all other cases, the Buyer's personal data may be disclosed to third parties only in accordance with the procedure provided by the legislation of the Republic of Lithuania.

2.7. Based on Rule 9.3.3. and 9.4.3. points, the Buyer's identity document provided to the Seller's employee and the Buyer's data contained therein are used only for proper identification of the individual.

2.8. The buyer, who wishes to order partner services offered in the Seller's online store, can do so by expressing his consent to have his personal data clearly indicated be transferred to the relevant partner for the purpose of providing ordered services.

3. The moment of conclusion of the purchase-sale contract

3.1. The contract between the Buyer and the Seller is considered concluded from the moment when the Buyer, after choosing the product(s) to be purchased and creating a shopping cart, clicks on the "Pay" link.

3.2. Every purchase and sale agreement concluded between the Buyer and the Seller is registered and stored in the "Klaipedosrajonas.lt" online store database.

Buyer's rights

4.1. The buyer has the right to buy goods in the online store in accordance with the procedure established in these Rules and other information sections of the Seller's online store.

4.2. The buyer has the right to cancel the contract for the purchase and sale of goods concluded with UAB "Klaipedosrajonas.lt" online store, by notifying the Seller in writing (by e-mail, specifying the item to be returned and its order number) no later than within 7 (seven) working days from the day of delivery of the item, except in cases where the contract was concluded for:

The Buyer's right provided for in point 4.2 of the Rules is implemented in accordance with the order of the Minister of Economy of 23.12.2011 no. 4-959 of the approved "Rules for the sale of goods and provision of services when contracts are concluded using means of communication".

4.4 The Buyer can exercise the right provided for in Clause 4.2 of the Rules only if the product has not been damaged or its appearance has not fundamentally changed, nor has it been used.

4.5. In the event that the Buyer purchases a set of goods in the "Klaipedosrajonas.lt" online store and, in accordance with the right provided for in point 4.2 of the Rules, wishes to withdraw from the sales contract in relation to a certain (certain) product(s), he must return the entire set of goods to the Seller, i.e. In such a case, the buyer can exercise the right provided for in point 4.2 of the Rules only in relation to all the goods in the set. In the event that at least one of the goods in the set does not meet the requirements stipulated in point 11.4 of the Rules, the Seller has the right to refuse to accept the returned set of goods.

5. Obligations of the buyer

5.1. The buyer must pay for the goods and accept them in accordance with the procedure established by these Rules.

5.2. After registering, the Buyer undertakes not to transfer his login data to third parties. If the Buyer loses his login data, he must immediately inform the Seller about this via the means of communication specified in the "Contacts" section.

5.3. If the data provided in the registration form of the registered Buyer changes, he must update them immediately.

5.4. The buyer, using the "Klaipedosrajonas.lt" online store, undertakes to comply with these Rules, other conditions clearly indicated in the online store, and not to violate the laws of the Republic of Lithuania.

6. Seller's Rights

6.1. The seller has the right to determine the minimum size of the goods basket at his discretion, i.e. the minimum amount, upon reaching which the Buyer's order will be executed. The size of this amount is visible when viewing the shopping cart.

6.2. If the Buyer tries to harm the stability and security of the online store or violates his obligations, the Seller has the right to immediately and without warning limit or suspend his ability to use the online store or, in exceptional cases, cancel the Buyer's registration.

6.3. In the event of important circumstances, the Seller may temporarily or completely terminate the operation of the online store without notifying the Buyer in advance.

6.4. The Seller has the right to cancel the order without notifying the Buyer in advance, if the Buyer does not pay for the goods within 3 (three) working days.

7. Obligations of the seller

7.1. The Seller undertakes to enable the Buyer to use the services provided by the "Klaipedosrajonas.lt" online store under the conditions set out in these Rules and the online store.

7.2. The Seller undertakes to respect the Buyer's privacy right to his personal information, i.e. The personal data specified by the buyer shall be processed only in accordance with Chapter 2 of the Rules and the procedure established by the legal acts of the Republic of Lithuania.

7.3. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by him under the conditions specified in Chapter 9 of the Rules.

7.4. The Seller, unable to deliver the ordered goods to the Buyer due to important circumstances, undertakes to offer an analogous or as similar as possible product. If the Buyer refuses to accept an analogous or the most similar product, the Seller undertakes to return the money paid to the Buyer within 3 (three) working days, if prepayment was made.

7.5. After the buyer has used Rule 4.2. the right provided for in point 4.4 of the Rules. clause, the Seller undertakes to return the money paid to the Buyer within 10 (ten) working days, counted from the day of receipt of the returned goods.

8. Product prices, payment procedure and terms

8.1. The prices of goods in the online store and in the formed order are indicated in litas with VAT.

8.2. The buyer pays for the goods in one of the following ways:

8.2.1. Payment using electronic banking means advance payment using the electronic banking system used by the Buyer. In order to use this form of payment, the buyer must have signed an electronic banking agreement with one of the following banks: AB bankas Swedbank; AB DNB Nord bank; AB SEB Bank. When paying for goods in this way, a payment is generated for the Buyer in the electronic banking system according to the order paid by him. The Buyer transfers the money to the online store account. The responsibility for data security in this case rests with the respective bank, since all monetary transactions take place in the bank's electronic banking system.

8.2.2. Payment by bank transfer is an advance payment, when the Buyer, after printing the order and going to the nearest bank branch, transfers the money to the "Klaipedosrajonas.lt" bank account.

8.3. When paying, the Buyer undertakes to pay immediately. Only after receiving the payment for the goods, the formation of the goods parcel begins and the calculation of the delivery term of the goods begins.

8.4. By approving the Rules, the Buyer agrees that the documents for the purchase of goods - VAT invoices, which also include warranty vouchers for the goods - will be submitted electronically to the e-mail address specified in the Buyer's registration form. VAT invoices in the above form are submitted to the Buyer no later than before the moment of handing over the goods to him. After placing an order, the buyer can see and print the order form in the Orders section. The invoices indicate the selected goods, their quantity, the discounts granted, the final price of the goods, including all taxes, delivery charges and other data required by the legal acts regulating accounting.

8.5. The Buyer and the Seller agree that after the Buyer submits the order for the goods and the Seller confirms it, the price of the goods may change, taking into account objective indicators that affect the price of the goods, such as an increase in the cost price of the goods, a technical error in the information systems, additional costs related to the sale of the goods to the Buyer (LR CK, Article 6.313, d. 7). In such case, if the buyer does not agree to purchase the product at a new price, any of the Parties, having notified the other Party, has the right to terminate the product purchase-sale agreement. The parties agree that losses related to the termination of the sales contract in accordance with the procedure provided for in this clause shall not be compensated.

9. Delivery of goods

9.1. When ordering goods, the buyer can choose the method of delivery of the goods.

9.2. Delivery of goods to the Buyer:

9.2.1. The buyer, having chosen the goods delivery service during the order, undertakes to indicate the exact place of delivery of the goods.

9.2.2. The buyer undertakes to accept the goods himself. In the event that he cannot accept the goods himself, and the goods are delivered to the specified address and based on other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong entity.

9.3. The Seller provides the goods to the Buyer in accordance with the terms specified in the product descriptions. These terms are preliminary and do not apply in cases where the Seller does not have the required goods in stock and the Buyer is informed of the shortage of the goods ordered by him. At the same time, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the terms of delivery of the goods.

9.4. In all cases, the Seller is released from responsibility for the violation of the deadlines for the delivery of goods, if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the control of the Buyer.

9.5. During the delivery of the goods to the Buyer, the Buyer must together with the Seller or his authorized representative check the condition of the shipment and the goods(s) and sign the shipment transfer - acceptance document. After the buyer signs the shipment transfer - acceptance document, it is considered that the shipment is delivered in a suitable condition, there are no product damages, the origin of which cannot be attributed to a factory defect, and there are no inconsistencies in the product(s) assembly (such as can be determined during the external inspection of the goods). Having noticed that the package of the delivered shipment is damaged (crumpled, wet or otherwise externally damaged), the product(s) is damaged and/or the product(s) are not properly assembled, the Buyer must note this in the shipment transfer-acceptance document and, in the presence of the Seller or his representative, draw up a free-form act of damage/nonconformities of the shipment and/or product(s). If the Buyer does not perform these actions, the Seller is released from responsibility towards the Buyer for damage to the goods, if the basis for the occurrence of such damage is not a factory defect, and for inconsistencies in the composition of the goods, if these inconsistencies can be determined during an external inspection of the goods.

9.6. More detailed information related to the delivery of goods is provided in the section "Delivery of goods".

10. Product quality guarantee and expiration date

10.1. The characteristics of each product sold by "Klaipedosrajonas.lt" are generally indicated in the product description attached to each product.

10.2. The seller is not responsible for the fact that the goods in the online store may not match the real goods in terms of color, shape or other parameters size, shape and color due to the characteristics of the display used by the Buyer.

10.3. For certain types of goods, the seller provides a guarantee of the quality of items valid for a certain period of time, the specific term and other conditions of which are indicated in the descriptions of such goods.

10.4. In the event that the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the relevant legal acts shall apply.

10.5. The Seller does not provide warranty maintenance services for goods, referring the Buyer to a warranty service center in each specific case.

10.6. The warranty does not apply to information contained in information carriers. Costs for data loss or recovery are not covered.

10.7. In cases where, based on legal acts, a certain expiration date is determined for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that he is given a real opportunity to use such goods until the end of the expiration date.

10.8. More detailed information related to the warranty conditions of the goods is available in the "Guaranteed quality" section of the online store.

11. Return and exchange of goods

11.1. Defects in the sold goods are eliminated, low-quality goods are replaced, returned in accordance with the Minister of Economy in 2001. June 29 by order no. 217 "Regarding the approval of the rules for the return and exchange of items" approved rules for the return and exchange of items.

11.2. In order to return the product(s) in the cases specified in Clause 11.1 of the Rules, the Buyer must fill out the product return document and submit it together with the returned product(s).

11.3. The Buyer may exercise the right provided for in Clause 11.1 of the Rules within 7 (seven) working days from the day of delivery of the goods to him, informing the Seller about it in accordance with the procedure provided for in Clause 4.2 of the Rules.

11.4. When returning the goods to the buyer, it is necessary to comply with the following conditions:

11.4.1. the returned product must be in its original, neat packaging (this clause does not apply in the case of a defective product being returned);

11.4.2. the product must be undamaged by the Buyer;

11.4.3. the product must be unused, without losing its commercial appearance (label intact, protective film not torn off, etc.) (this clause does not apply in the case of returning a low-quality product);

11.4.4. the returned product must be of the same configuration as the one received by the Buyer;

11.4.5. when returning the product, it is necessary to present the purchase document, the warranty card (if it was issued) and the completed return document.

11.5. The Seller has the right not to accept the goods returned by the Buyer, if the Buyer does not follow the procedure for returning the goods established in this article.

11.6. The Buyer can deliver the returned goods himself to the address Vytautos pr. 60, Kaunas, on working days from 09.00 to 17.00 hours, or send using the services of your chosen courier. In the event that the goods are returned based on the right provided for in clause 4.2, the Buyer bears the costs of returning the goods. When the received wrong product and/or low-quality product is returned, the Seller undertakes to take such products and replace them with similar suitable products. In case the Seller does not have similar goods, he returns the money paid for the goods(s) to the Buyer.

11.7. Return and exchange of goods is carried out in accordance with the 2001 regulation of the Minister of Economy. June 29 by order no. 217 approved "Rules for return and exchange of items" and the Minister of Economy in 2001. August 17 by order no. 258 of the approved "Rules for the sale of goods and provision of services when contracts are concluded using means of communication".

11.8. In all cases, money for returned goods is transferred by payment order and only to the payer's bank account.

12. Liability

12.1. The buyer is fully responsible for the correctness of the personal data provided by him. If the Buyer does not provide accurate personal data, the Seller is not responsible for the resulting consequences and acquires the right to demand compensation from the Buyer for direct losses incurred.

12.2. The buyer is responsible for the actions performed using this online store.

12.3. The registered Buyer is responsible for transferring his login data to third parties. If the services provided by "Klaipedosrajonas.lt" are used by a third person who has connected to the online store using the Buyer's login data, the Seller considers this person to be the Buyer.

12.4. The Seller is released from any responsibility in cases where losses arise because the Buyer, disregarding the Seller's recommendations and his obligations, did not familiarize himself with these Rules, although he was given such an opportunity.

12.5. If the Seller's online store contains links to the websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the information or activities carried out there, does not supervise or control those websites and does not represent those companies and individuals.

12.7. In the event of damage, the guilty party compensates the other party for direct losses.

12.6. The Seller is not responsible for the Buyer's and Seller's partners, whom they serve as The Buyer orders, for the proper fulfillment of mutual obligations.

13. Marketing measures applied by the seller

13.1. The seller can, at his discretion, initiate various promotions in the "Klaipedosrajonas.lt" online store.

13.2.During the execution of certain promotions, the Seller can provide the Buyers with their virtual money, which can be used to pay for goods purchased in the "Klaipedosrajonas.lt" online store. Detailed information related to the terms and conditions of receiving virtual money, its use in paying for goods, is provided on this website

13.3. In the event that the Buyer purchases a product, during the purchase of which the Seller additionally provides a certain amount of virtual money for the next purchase, and the Buyer takes advantage of 4.2 of these Rules. the right to return the goods provided for in point, the amount of virtual money given to the Buyer under the above conditions is cancelled. In the event that the Buyer spends part or all of the virtual money provided under the above conditions for another purchase, the amount of virtual money used is deducted from the amount to be returned to the Buyer for the returned product.

13.4. The seller has the right unilaterally, without a separate warning, to change the conditions of the shares, as well as to cancel them, in addition, unilaterally, without a separate warning, to change the conditions and procedure for receiving virtual money, their use in paying for goods, as well as canceling them. Any changes or cancellation of the terms and conditions of shares, the procedure for obtaining and using virtual money when paying for goods are valid only in the future, i.e. from the moment of their execution.

14. Exchange of information

14.1. The seller sends all messages in accordance with Rule 2.2. the procedure provided for in paragraph 1. to the e-mail address provided by the Buyer.

14.2. The buyer sends all messages and questions using the means of communication specified in the "Contacts" section of the Seller's online store.

15. Final provisions

15.1. These rules are drawn up in accordance with the legal acts of the Republic of Lithuania.

15.2. Relations arising on the basis of these rules shall be governed by the law of the Republic of Lithuania.

15.3. All disagreements arising from the implementation of these rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

16. The buyer/user has two options to cancel/stop collection/delete/remove their data from the website:
16.1. After logging in to the site, use the site's user data editing function and delete your profile.
16.2. Write to the e-mail specified in the website contacts. to the e-mail address from the same address with which the profile is registered.